Responsible Gaming at 1xbate —
Play Smart, Stay in Control

1xbate is committed to providing a safe, fair, and transparent gaming environment for all players across Bangladesh. We recognise that while the vast majority of our players enjoy gaming as a leisure activity without any adverse effects, a small number of individuals may develop patterns of play that cause harm to themselves or those around them. Our responsible gaming programme exists to identify those individuals early and provide them with meaningful, practical assistance.

Responsible gaming at 1xbate is not a passive policy document — it is an active, ongoing commitment embedded in how our platform is designed and how our support staff are trained. Every feature on the platform, from deposit processing to game lobby design, is built with player wellbeing in mind. We do not use aggressive bonus mechanics designed to override a player's better judgment, and we do not send promotional communications to players who have set spending limits or requested a time-out.

We strongly encourage all 1xbate players in Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, or any other city — to treat gaming purely as entertainment. Set a budget before you play. Treat any losses as the cost of entertainment, not as money to be recovered. And if gaming ever stops being fun, use the tools and support resources described on this page immediately.

1xbate strictly prohibits access by anyone under the age of 18. This is a firm, non-negotiable requirement that applies to all players regardless of their location within Bangladesh. Online gambling is an adult activity, and we take our responsibility to prevent underage access seriously.

Age Verification at Registration

All new player registrations on 1xbate require submission of a date of birth. Where our systems flag a registration as potentially underage, or where a deposit or withdrawal triggers a routine Know Your Customer (KYC) check, players are required to submit a valid government-issued identity document confirming that they are 18 years of age or older. Accepted documents include a Bangladesh National Identity Card (NID), a valid Bangladeshi Passport, or a Bangladesh Driving Licence.

Account Suspension for Underage Access

Any account found to be operated by a person under the age of 18 will be immediately and permanently suspended. Any deposits made to such an account will be refunded to the original payment method used (bKash, Nagad, Rocket, Upay, or card), less any winnings accrued, which will be forfeited. We reserve the right to involve relevant authorities where deliberate misrepresentation of age has occurred.

Protecting Young People in Your Household

If you share a device with younger members of your household, we strongly recommend using your device's parental control features to restrict access to gambling websites. Never share your 1xbate login credentials with anyone, including family members. Always log out of your account when leaving a shared device unattended.

Most people who gamble do so without any negative consequences. However, gambling can become problematic for some individuals over time. The questions below are designed to help you reflect honestly on your own gaming behaviour. These are not diagnostic questions — they are indicators. If several of these apply to you, we strongly encourage you to use the self-exclusion or time-out tools described in Section 6, or to contact our support team for a confidential conversation.

1xbate provides a suite of player-controlled responsible gaming tools that are available to all registered players at no cost and at any time. These tools are designed to give you meaningful control over your gaming activity without requiring intervention from our support team, though support remains available if you prefer assistance activating any feature.

Managing how much money you put into your 1xbate account is the single most effective step you can take to ensure gambling stays within your means. Our deposit limit system is available to all players and works across all supported payment methods — bKash, Nagad, Rocket, Upay, Visa, and Mastercard.

How to Set a Deposit Limit

Log in to your 1xbate account and navigate to the Responsible Gaming section within your account settings. Select "Deposit Limits" and choose a daily, weekly, or monthly limit denominated in BDT. Enter the amount and confirm. The limit activates immediately. From that point, any attempted deposit that would exceed your chosen cap will be declined automatically, regardless of the payment method used.

Changing or Removing a Limit

You may lower your deposit limit at any time and the reduction takes effect instantly. If you wish to increase your limit or remove it entirely, a mandatory 24-hour cooling-off period applies before the change becomes active. This intentional delay is designed to prevent impulsive limit increases made in the heat of a losing session.

Wagering Limits

In addition to deposit controls, you may set a maximum total stake per day, week, or month across all game types — including cricket betting markets, slots, live casino tables, and crash games. Wagering limits work independently from deposit limits, giving you a second layer of spending control.

If you feel that gambling has become a problem, or if you simply need a break, 1xbate provides two distinct options: a temporary time-out and a full self-exclusion. Both are free, both take effect immediately, and both are treated with complete respect and confidentiality by our team.

Time-Out (Short Break)

A time-out suspends all gaming and betting activity on your account for a defined short period without closing the account permanently. Available time-out durations are 24 hours, 7 days, and 30 days. During a time-out period, you will not be able to log in, place bets, deposit funds, or access the game lobby. Your account balance is preserved and will be available to you when the time-out expires. You will also not receive any promotional emails or bonus notifications during the time-out period.

Self-Exclusion (Extended Break)

Self-exclusion is a longer-term measure available for periods of 3 months, 6 months, 12 months, or permanently. During a self-exclusion period, your account is fully suspended, all access is blocked, and any pending bonus offers are cancelled. Permanently self-excluded accounts cannot be reopened — if you request permanent self-exclusion, this decision is final and will be honoured without exception.

How to Activate Time-Out or Self-Exclusion

• Via account settings: Log in to your 1xbate account, go to the Responsible Gaming section, and select "Time-Out" or "Self-Exclusion". Choose your desired duration and confirm. The suspension activates immediately.
• Via live chat: If you cannot access your account settings or prefer to speak with someone, our live chat support team is available 24 hours a day and can activate a time-out or self-exclusion on your behalf in real time.
• Via email: Send a written request to [email protected] with the subject line "Self-Exclusion Request" or "Time-Out Request". Include your registered name and account email. We will process the request and confirm activation within 2 hours.

What Happens During Exclusion

During any self-exclusion period, 1xbate will: (a) immediately suspend all access to your account; (b) cancel any pending deposit or withdrawal requests where technically possible; (c) remove you from all promotional mailing lists; (d) refrain from contacting you with any bonus, promotion, or re-engagement communication for the full exclusion period. Your account balance at the time of exclusion will be held securely and returned to you when the exclusion period concludes, or immediately upon permanent closure request.

If you believe gambling is negatively affecting your life or the life of someone you care about, please do not hesitate to seek help. Speaking to a professional is a sign of strength, not weakness. Below are support avenues available to players in Bangladesh.

The following practical guidelines are offered to all 1xbate players in Bangladesh as a simple framework for keeping gaming enjoyable and sustainable over the long term.