1xbate Frequently
Asked Questions
Everything Bangladeshi players need to know about registering, depositing via bKash and Nagad, withdrawing funds, cricket betting, slot games, bonuses, and account security — answered clearly in one place.
Quick Registration
Open your 1xbate account in under two minutes. All you need is a valid mobile number or email address and confirmation that you are 18 years of age or older.
bKash & Nagad Supported
Deposit and withdraw using the payment methods Bangladeshi players use every day — bKash, Nagad, Rocket, and Upay — with near-instant processing times.
BPL & IPL Cricket Betting
Bet on BPL, T20 World Cup, IPL, and all major Bangladesh Tigers fixtures with live in-play markets, ball-by-ball odds, and competitive margins.
Welcome Bonuses
New players receive a welcome bonus on their first deposit. Existing players benefit from regular reload offers, free spins, and a tiered loyalty programme.
SSL-Secured Platform
All data transmitted through 1xbate is protected with industry-standard SSL encryption. Two-factor authentication is available for every account.
24/7 Live Support
Our English-speaking support team is available around the clock via live chat and email. Average first-response time via live chat is under two minutes.
Account & Registration
How do I create a 1xbate account?
Creating a 1xbate account takes under two minutes. Visit the 1xbate Login page, click the registration option, and fill in your name, email address, mobile number, and preferred currency (BDT). You will receive a verification code via SMS to confirm your number. Once confirmed, your account is active and ready to use. You must be 18 years of age or older to register.
What documents do I need to verify my 1xbate account?
1xbate requires a valid government-issued photo ID to complete account verification (KYC). Accepted documents include a Bangladesh National Identity Card (NID), a valid Bangladeshi Passport, or a Bangladesh Driving Licence. In some cases, a recent utility bill or bank statement may be requested as proof of address. Verification is typically completed within 24 hours of document submission.
Can I open more than one 1xbate account?
No — 1xbate strictly permits one account per person. Opening duplicate accounts is a violation of our Terms and Conditions and will result in the suspension of all associated accounts and forfeiture of any balances held within them. If you have lost access to your existing account, contact our support team to recover it rather than registering a new one.
What should I do if I forget my 1xbate login password?
Use the "Forgot Password" link on the 1xbate Login page to reset your password. Enter your registered email address or mobile number and you will receive a reset link or OTP within a few minutes. If you no longer have access to your registered email or phone number, contact 1xbate support via live chat and our team will verify your identity and assist you manually.
How do I close my 1xbate account permanently?
To permanently close your 1xbate account, contact our support team via live chat or email at [email protected] with a written closure request. Any remaining balance will be refunded to your registered payment method before closure. Note that permanently closed accounts cannot be reopened. If you are closing because of gambling concerns, consider using the self-exclusion tool instead — it preserves your balance while blocking access.
Deposits & Withdrawals
How do I deposit money on 1xbate using bKash?
Log in to your 1xbate account, go to the Deposit section, and select bKash as your payment method. Enter the deposit amount (minimum ৳200), confirm, and you will be shown a 1xbate bKash merchant number. Open your bKash app, select "Send Money" or "Payment", enter the merchant number, the exact amount, and your bKash PIN. Return to 1xbate and enter the bKash transaction ID to confirm. Funds typically appear within 1–5 minutes.
How long does a Nagad deposit take on 1xbate?
Nagad deposits on 1xbate are processed almost instantly — funds typically reflect in your account balance within 1 to 5 minutes of completing the transfer in the Nagad app. During periods of high platform traffic or network congestion on the Nagad side, processing may occasionally take up to 15 minutes. If your deposit has not appeared after 30 minutes, contact 1xbate support with your Nagad transaction ID and we will resolve it promptly.
What is the minimum deposit amount on 1xbate?
The minimum deposit on 1xbate is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum deposit is ৳500. Card payments via Visa and Mastercard carry a minimum deposit of ৳500. There is no maximum single deposit limit, though your personal responsible gaming deposit cap (if set) will apply.
What is the minimum withdrawal amount on 1xbate?
The minimum withdrawal from 1xbate is ৳500. Withdrawals must be made to the same payment method used for your most recent deposit, in line with standard anti-money-laundering practice. Mobile banking withdrawals (bKash, Nagad, Rocket, Upay) are typically processed within 30 minutes to 2 hours. Bank transfer withdrawals may take 1–3 business days depending on your bank.
Are there any fees for withdrawing from 1xbate?
1xbate does not charge any platform-side fees for withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may apply their standard transaction fees on the receiving end — these are outside 1xbate's control. To avoid unnecessary charges, check your payment provider's current fee schedule before initiating a withdrawal.
Why has my 1xbate withdrawal been delayed?
Most 1xbate withdrawals process within 2 hours for mobile banking methods. Delays typically occur for one of three reasons: your account KYC verification is incomplete, the withdrawal triggers a routine security review, or there is an active wagering requirement on a bonus attached to your balance. Log in and check your account notifications for any pending verification steps, or contact our 24/7 live chat support for a status update.
Games & Gameplay
Can I bet on BPL cricket matches on 1xbate?
Yes — 1xbate covers Bangladesh Premier League (BPL) matches extensively, including match winner, top batsman, total runs, over-by-over markets, and live in-play betting as the game progresses. BPL fixtures appear in the Cricket section of the platform as soon as the official schedule is published. Live odds update ball by ball during play, giving Bangladeshi fans one of the most complete BPL betting experiences available.
Does 1xbate offer live in-play cricket betting?
1xbate offers live in-play betting across international cricket including T20 World Cup, IPL, and bilateral Test and ODI series featuring the Bangladesh Tigers. During live matches, markets such as next wicket, next over total, current partnership runs, and match winner (revised odds) update in real time. A live match tracker is displayed alongside the betting interface so you can follow the game without switching to another tab.
What slot games are available on 1xbate?
1xbate hosts hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The catalogue covers classic 3-reel fruit machines, modern 5-reel video slots with bonus rounds, and high-volatility jackpot games. You can filter by provider, theme, or RTP percentage in the Slots section. All slot outcomes are determined by certified random number generators, ensuring fair results on every spin.
What is the RTP on 1xbate slot games?
Return to Player (RTP) varies by individual slot title on 1xbate. Most games from Pragmatic Play and NetEnt carry RTPs in the range of 95%–97%. The RTP for each game is displayed in the game information panel, which you can access before placing any bets. Higher RTP means a lower house edge over millions of spins, though it does not guarantee results in any single session.
Is 1xbate available on mobile devices?
Yes — the 1xbate platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required; simply open 1xbate.app in your mobile browser (Chrome or Safari recommended) and the site automatically adapts to your screen size. All features including deposits via bKash, live cricket betting, slot games, and account management are fully functional on mobile.
Does 1xbate offer live casino games?
1xbate features a dedicated live casino section powered by providers including Evolution Gaming and Ezugi, offering real-dealer tables for Roulette, Blackjack, Baccarat, and game-show style titles. Games are streamed in HD from professional studios with English-speaking dealers. Live casino sessions can be joined at any time, and most tables accept a wide BDT stake range to accommodate casual players and high-rollers alike.
Bonuses & Promotions
What welcome bonus does 1xbate offer to new players?
1xbate offers a welcome bonus on a new player's first deposit. Bonus details, including the match percentage and maximum bonus amount in BDT, are displayed on the promotions page at the time of registration. Welcome bonuses are subject to wagering requirements that must be met before any bonus-derived winnings can be withdrawn. Always read the full bonus terms before opting in.
What is a wagering requirement and how does it work on 1xbate?
A wagering requirement specifies how many times you must bet a bonus amount before the resulting winnings become withdrawable. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawing. On 1xbate, wagering requirements must typically be met within 30 days of the bonus being credited. Bets on certain low-margin markets may contribute at a reduced percentage.
Does 1xbate offer free spins promotions?
Yes — 1xbate periodically offers free spins as part of welcome packages, reload bonuses, and game-specific promotions tied to new slot launches from providers such as Pragmatic Play. Free spins are credited to your account automatically when the qualifying condition is met (such as making a deposit during a promotional window). Winnings from free spins are typically subject to a wagering requirement before withdrawal.
Is there a loyalty or VIP programme on 1xbate?
1xbate operates a loyalty programme that rewards regular players based on their wagering activity. As you accumulate points, you progress through tiers that unlock benefits such as higher withdrawal limits, personalised bonuses, faster withdrawal processing, and a dedicated account manager at the top tiers. Points are earned automatically on every qualifying bet placed across sports, casino, and slots — no manual opt-in is required.
Can I claim a bonus during Eid or Pohela Boishakh promotions?
1xbate regularly runs seasonal promotions aligned with major Bangladeshi occasions including Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, Victory Day, and Independence Day. These limited-time offers may include deposit match bonuses, cashback deals, free spins, or prize draws. Seasonal promotions are announced in the Promotions section of the platform — check back regularly or opt in to email notifications to ensure you do not miss them.
Safety & Responsible Gaming
Is 1xbate safe to use for players in Bangladesh?
1xbate uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Account passwords are stored using secure hashing protocols and are never stored in plain text. Two-factor authentication (2FA) is available to add an additional layer of login security. All financial transactions are processed through verified payment channels including bKash, Nagad, and major card networks.
How do I enable two-factor authentication on my 1xbate account?
To enable two-factor authentication (2FA) on 1xbate, log in, go to Account Settings, and select the Security section. Toggle 2FA on and choose your preferred method: SMS OTP to your registered mobile number, or an authenticator app. Once enabled, every login will require both your password and a one-time code, significantly reducing the risk of unauthorised access even if your password is ever compromised.
What is the minimum age to play on 1xbate?
The minimum age to register and play on 1xbate is 18 years. This is a firm, non-negotiable requirement. All accounts are subject to age verification, and any account found to be operated by a person under 18 will be immediately and permanently suspended. If you share a device with minors, use your device's parental controls to restrict access to gambling sites and never share your 1xbate login credentials.
How do I self-exclude from 1xbate if gambling becomes a problem?
1xbate offers a self-exclusion tool that lets you suspend your account for 3 months, 6 months, 12 months, or permanently. To activate it, go to the Responsible Gaming section in your account settings and select Self-Exclusion, or contact our support team via live chat or email at [email protected]. Self-exclusion takes effect immediately, blocks all access, and cannot be reversed before the chosen period ends.
How do I set deposit limits on my 1xbate account?
Log in to your 1xbate account, navigate to the Responsible Gaming section in your account settings, and select Deposit Limits. Choose a daily, weekly, or monthly cap in BDT and confirm. Limits apply immediately across all payment methods including bKash, Nagad, and Rocket. You can lower your limit instantly at any time; increasing a limit requires a mandatory 24-hour cooling-off period before the change takes effect.
Where can I get help if gambling is affecting my life?
If you feel that gambling is negatively affecting your finances, relationships, or mental wellbeing, 1xbate encourages you to seek support immediately. Use our self-exclusion tool to block access to your account straight away, then reach out to a trusted friend, family member, or professional counsellor. Our support team at [email protected] can also point you toward relevant resources. Remember: gambling should always be a form of entertainment, never a way to solve financial problems.
Still have a question not covered here?
Our English-speaking support team is available 24 hours a day, 7 days a week. Start a live chat session directly from any page on the platform for the fastest response. Alternatively, send a detailed email to [email protected] and we will reply within 2 hours. WhatsApp support is also available between 10:00 and 02:00 BST at +880 1700 000000.
Ready to Start Playing on 1xbate?
Now that your questions are answered, explore our full range of cricket betting markets, slots, and live casino games. New players can claim a welcome bonus on their first deposit.