1xbate Privacy Policy

1xbate collects personal data from players in a limited and purposeful manner. We collect only the information that is necessary to operate the platform, comply with applicable legal obligations, prevent fraud, and provide a safe and enjoyable gaming environment for players across Bangladesh. The categories of information we collect are set out below.

1.1 Registration Data

When you create an account on 1xbate, we collect the personal details you provide during the registration process. This includes your full legal name, date of birth, email address, and mobile phone number. This information is used to establish your identity, create your account record, and communicate with you about your account.

1.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and to verify that players meet the minimum age requirement of 18 years, 1xbate may request one or more of the following identity documents:

• National Identity Card (NID) issued by the Bangladesh Election Commission;
• Valid Bangladeshi Passport;
• Bangladesh Driving Licence.

We may also request supporting documentation such as proof of address or evidence of payment method ownership (for example, a screenshot showing your registered name on your bKash or Nagad account). KYC documents are stored securely and accessed only by authorised compliance personnel.

1.3 Financial Transaction Data

When you make deposits or request withdrawals, we collect transactional data associated with those operations. This includes the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), the transaction reference number, the amount in BDT, and the date and time of the transaction. We do not store full card numbers or complete mobile banking credentials. Financial data is retained for the period required by applicable accounting and compliance obligations.

1.4 Gaming and Betting Activity Data

We collect records of your activity on the 1xbate platform, including the games you play, bets you place, results of those bets, bonus claims, wagering history, and session durations. This data is used for account management, responsible gaming monitoring, dispute resolution, and to improve the overall platform experience.

1.5 Technical and Device Data

When you access 1xbate, our servers automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, and pages visited within the platform. This data is collected to maintain platform security, detect suspicious access patterns, and optimise the site for different devices and network conditions common in Bangladesh.

1.6 Communications Data

If you contact our support team via live chat, email, or WhatsApp, we retain a record of those communications, including the content of your messages and any attachments you provide. This data is used to resolve your enquiry, train support staff, and maintain a record of the assistance provided to your account.

1.7 Data Collected From Third Parties

In certain circumstances, 1xbate may receive personal data about you from third parties. This may include fraud screening services that flag suspicious account registration patterns, game providers who report technical errors or disputed game outcomes, and payment processors who confirm the status of deposit or withdrawal transactions. Data received from third parties is handled in accordance with this Privacy Policy.

1xbate uses the personal data it collects for a defined set of purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below summarises our primary data-use purposes and the legal basis for each:

2.1 Promotional Communications

1xbate may send you promotional communications about bonuses, seasonal offers (such as BPL promotions, Eid special offers, or Pohela Boishakh deals), and new features on the platform. Promotional communications are sent only where you have consented to receive them at the time of registration or via your account settings. You may withdraw your consent and opt out of promotional communications at any time by contacting our support team or updating your communication preferences within your account.

2.2 Automated Decision-Making

1xbate may use automated processes to make certain decisions that affect your account, including fraud risk scoring during account registration and the application of responsible gaming restrictions triggered by defined usage patterns. Where an automated decision has a significant effect on your account (for example, a suspension triggered by a fraud flag), you have the right to request human review of that decision by contacting our support team.

1xbate does not sell your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

3.1 Payment Processors

To process your deposits and withdrawals, we share the minimum necessary transaction data with the relevant payment service provider — bKash, Nagad, Rocket, Upay, Visa, or Mastercard. Each of these providers operates under its own privacy and data security framework. 1xbate selects payment partners who maintain industry-standard security practices and does not transmit more data to them than is required to complete the transaction.

3.2 Game Providers

The casino games and live dealer tables available on 1xbate are supplied by licensed third-party game studios, including providers such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi. A pseudonymous player identifier is shared with game providers to enable game session management, resolve technical disputes, and confirm game outcomes. Full personal details (name, NID number, address) are not shared with game providers.

3.3 KYC and Compliance Services

1xbate may use third-party identity verification and AML compliance services to assist with the KYC process. Identity documents and related personal data submitted for verification may be processed by such providers strictly for verification purposes and under binding data-processing agreements that prohibit any secondary use of the data.

3.4 Legal and Regulatory Disclosures

1xbate may disclose personal data to law enforcement authorities, regulatory bodies, or courts of competent jurisdiction where we are legally required to do so, where we are responding to a valid legal order or subpoena, or where disclosure is necessary to protect the rights, property, or safety of 1xbate, its players, or the public.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of the 1xbate business, personal data held by us may be transferred to the acquiring entity as part of that transaction. In such circumstances, we will take reasonable steps to ensure that the acquiring entity provides privacy protections equivalent to those set out in this policy, and we will notify registered players of any material change to the entity responsible for their personal data.

1xbate uses cookies and similar browser-based storage technologies to operate the platform effectively. A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the platform to recognise your browser on subsequent visits, maintain your session while you are logged in, and remember certain preferences.

4.1 Types of Cookies We Use

4.2 Cookies We Do Not Use

1xbate does not deploy third-party advertising cookies, behavioural tracking cookies, social media tracking pixels, or cross-site tracking technologies of any kind. We do not participate in real-time bidding advertising networks, and no data about your activity on 1xbate is shared with advertising platforms.

4.3 Managing Cookies

You may control cookie settings through your browser. Most modern browsers allow you to view, block, or delete cookies via their settings or preferences menu. Please note that disabling strictly necessary cookies will prevent you from logging in to your 1xbate account, as these cookies are essential for maintaining your authenticated session.

For guidance on managing cookies in your specific browser, refer to the help documentation provided by your browser vendor. Common browsers used in Bangladesh include Google Chrome, Mozilla Firefox, Samsung Internet, and Opera Mini — all of which provide accessible cookie management settings.

1xbate retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data we hold:

At the end of the applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be attributed to an identifiable individual. Anonymised aggregate data (such as statistical reports on platform usage) may be retained indefinitely as it no longer constitutes personal data.

1xbate implements a layered security architecture to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include, but are not limited to, the following:

• TLS/SSL Encryption: All data transmitted between your device and 1xbate servers is encrypted using Transport Layer Security (TLS). The padlock icon visible in your browser's address bar confirms that your connection to 1xbate is encrypted.
• Encrypted Data Storage: Sensitive personal data — including KYC documents and financial records — is stored using industry-standard encryption at rest. Encryption keys are managed separately from the encrypted data.
• Access Controls: Access to personal data within 1xbate's systems is restricted on a need-to-know basis. Staff members access only the data categories necessary for their specific role. Access is controlled via role-based permissions and multi-factor authentication for administrative interfaces.
• Intrusion Detection: Our infrastructure is monitored continuously for anomalous access patterns, unauthorised login attempts, and potential security incidents. Alerts are reviewed by our security operations team around the clock.
• Vendor Security Assessment: Third-party service providers who process personal data on behalf of 1xbate are assessed for their security posture before engagement and are subject to contractual obligations requiring them to maintain appropriate security standards.
• Incident Response: In the event of a personal data breach that poses a risk to affected individuals, 1xbate will take immediate containment action and notify affected players within a reasonable timeframe, describing the nature of the breach, the data categories involved, and the steps we are taking to address it.

As a registered player on 1xbate, you hold a set of rights in relation to your personal data. 1xbate is committed to honouring these rights in a timely and transparent manner. Your rights are described below:

7.1 Right of Access

You have the right to request a copy of the personal data that 1xbate holds about you. Upon a verified access request, we will provide you with a summary of the data categories held, the purposes for which they are processed, and the retention periods that apply. We will respond to access requests within 30 days.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor corrections such as a misspelled name or incorrect mobile number, you may update your details directly within your account settings. For corrections to KYC-related data, please contact our support team directly.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and there is no other lawful basis for processing), or where you object to processing and there are no overriding legitimate grounds. As noted in Section 5, certain data must be retained to comply with legal obligations and cannot be deleted early.

7.4 Right to Restrict Processing

In certain circumstances — for example, while a dispute about the accuracy of your data is being resolved — you may request that we restrict the active processing of your personal data. During a restriction period, your data will be stored but not actively used, except with your consent or for legal claims.

7.5 Right to Data Portability

Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive the personal data you have provided to 1xbate in a structured, commonly used, machine-readable format. You may request this data for your own use or to transfer it to another service provider.

7.6 Right to Object

You have the right to object to the processing of your personal data where that processing is based on legitimate interests, including profiling based on legitimate interests. You also have an absolute right to object to processing of your data for direct marketing purposes at any time, with no need to provide justification.

7.7 Rights Related to Automated Decision-Making

Where 1xbate makes a decision about you solely by automated means that has a significant effect on your account (such as a fraud-triggered suspension), you have the right to request human review of that decision, to express your view, and to contest the outcome. To exercise this right, contact our support team and reference "automated decision review" in your message.

1xbate reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the features and services available on the platform. When material changes are made, we will update the effective date at the top of this page and, where the changes significantly affect your rights or how your data is used, we will notify registered players via the email address associated with their account.

We encourage all players to review this Privacy Policy periodically. Your continued use of the 1xbate platform following the publication of any updated version of this policy constitutes your acknowledgement of the changes and your agreement to be bound by the revised terms.

If you have any questions about this Privacy Policy, about how 1xbate handles your personal data, or about exercising any of the data rights described in Section 7, please contact our support team. We are committed to responding to all privacy-related enquiries promptly and in plain English.

This Privacy Policy applies exclusively to data processed by 1xbate in connection with the platform at https://1xbate.app. It does not cover the privacy practices of third-party game providers, payment processors, or any other external services that you may access through links or integrations on the platform. We encourage you to review the privacy policies of those third parties independently.